Privacy Policy – How 99sb Collects, Uses and Protects Your Data

1. Introduction

99sb operates the online betting and casino platform available at 99sb.win. This Privacy Policy explains how we handle the personal information of people who register and use our platform — including placing sports bets on cricket, PSL, football and Esports, playing slots, accessing the live casino and using the 99sb app.

We are committed to treating your personal data with care and respect. We only collect what we genuinely need to provide the service and meet our legal obligations. We do not sell your information to advertisers or share it with third parties for their own marketing use.

This policy applies to all users of 99sb regardless of whether you access the platform through a desktop browser, mobile browser or the Android app. It should be read alongside our Terms and Conditions and Responsible Gaming policy.

2. What Personal Information We Collect

When you register and use 99sb, we collect a range of information depending on how you interact with the platform. This falls into a few main categories.

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data or political opinions. We collect only what is necessary and proportionate for the purposes described in this policy.

3. How We Collect Your Information

Most of the information we hold about you comes directly from you — through the registration form, the verification process, your use of the betting and gaming features, or your contact with our support team.

Some information is collected automatically when you use the platform. This includes technical data like your IP address and device information, which is captured by our servers and app logs each time you connect. This data is used for security, fraud prevention and platform performance monitoring — not for building advertising profiles.

• Directly from you: Registration, verification, deposits, support interactions
• Automatically: IP address, device data, session logs, app usage patterns
• From payment processors: Transaction confirmation and status from JazzCash, Easypaisa, Raast or your bank
• From fraud prevention systems: Risk signals used to detect unusual account activity

4. Why We Use Your Information

Every piece of data we collect has a specific purpose. We do not retain information beyond what is reasonably necessary for those purposes.

• To operate your account: Your registration data allows us to create and manage your 99sb account, verify your identity and personalise your experience
• To process payments: PKR deposit and withdrawal transactions require payment account details to function correctly
• To ensure platform security: Device and IP data helps us detect unauthorised account access, duplicate registrations and fraud
• To meet legal obligations: Identity verification, transaction records and activity logs are retained for compliance with applicable anti-money laundering and know-your-customer requirements
• To provide customer support: Communication records allow our team to follow up on open issues and maintain a consistent support experience
• To send relevant communications: We may contact you about your account, promotions you have opted into, or important platform updates. You can adjust communication preferences in your account settings
• To support responsible gaming: Betting and session activity data helps us monitor for patterns associated with problem gambling and apply account controls where appropriate

5. Payments, PKR Transactions and Identity Verification

All financial transactions on 99sb are processed in Pakistani Rupees (PKR). To make deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, we need to hold relevant payment account details associated with your registered identity.

Before your first withdrawal is processed, we carry out a Know Your Customer (KYC) check. This typically involves asking you to submit a photograph of your CNIC or passport. The purpose is to confirm that the account belongs to you and that payment methods are registered in your name. This is a standard process used across regulated financial and gaming services globally.

KYC documents are stored securely and used only for identity verification purposes. They are not shared with any third party except where legally required (for example, in response to a law enforcement request). Documents are retained for the period required under applicable regulations and then securely deleted.

6. Sharing Your Data with Third Parties

We share personal data with third parties only where necessary to operate the platform or comply with legal obligations. We do not sell data and we do not share it for third-party marketing purposes.

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive only the transaction data necessary to process your deposit or withdrawal
• Identity verification providers: We may use third-party KYC services to verify documents. These providers are contractually bound to handle data only for verification purposes
• Fraud prevention and security services: Technical signals such as IP addresses and device fingerprints may be shared with fraud detection systems to protect your account
• Game content providers: Slot and casino game studios receive anonymised session data for technical and RTP reporting purposes — they do not receive your name, payment details or contact information
• Legal and regulatory authorities: Where required by law, we may share account or transaction information with law enforcement agencies or other competent authorities

All third-party service providers we work with are required to maintain appropriate data security standards. We do not enter into data-sharing arrangements without reviewing the partner's data handling practices.

7. Cookies and Tracking Technologies

The 99sb website and app use cookies and similar technologies to maintain your session, remember your preferences and monitor platform performance. Cookies are small data files stored on your device when you visit the site.

• Session cookies: Keep you logged in during your visit. These expire when you close the browser or app
• Preference cookies: Remember settings such as language, display preferences and notification choices
• Analytics cookies: Help us understand how different parts of the platform are used so we can improve the experience. Data collected this way is aggregated and anonymised
• Security cookies: Used to detect unusual login patterns and protect against session hijacking

We do not use third-party advertising or retargeting cookies. You can manage cookie settings in your browser at any time. Disabling certain cookies may affect the functionality of the platform — for example, session cookies are required for the login system to work.

8. How Long We Keep Your Data

We keep personal data for as long as your account is active and for a period afterwards as required by our legal and compliance obligations. The specific retention periods depend on the type of data.

• Account registration data: Retained for the lifetime of your account plus a minimum of five years after closure, in line with standard financial record-keeping requirements
• Transaction records in PKR: Retained for a minimum of five years from the date of the transaction
• KYC documents: Retained for the period required by applicable anti-money laundering regulations, then securely deleted
• Betting and gaming activity logs: Retained for five years unless a shorter period is applicable
• Support communications: Retained for two years from the date of the last interaction, unless part of an ongoing investigation
• Device and session logs: Retained for up to twelve months for security monitoring purposes

Once the applicable retention period has passed, data is securely deleted or anonymised so it can no longer be linked to an individual.

9. How We Protect Your Data

99sb uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, loss or destruction.

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security)
• Payment data and KYC documents are stored in encrypted form on secure servers with strict access controls
• Access to personal data within 99sb is restricted to staff who genuinely need it to do their job
• Login systems are protected against brute-force attacks and unusual login patterns trigger additional verification steps
• Security logs are monitored for anomalous activity on an ongoing basis

No online system is completely immune to security threats. We encourage you to use a strong, unique password for your 99sb account and to contact support immediately if you notice any activity you did not authorise.

10. Your Rights Over Your Personal Data

You have a number of rights in relation to the personal data we hold about you. These are described below. To exercise any of these rights, contact our support team via live chat or email.

11. Minors and Under-18 Users

99sb is strictly an adults-only platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, it will be closed immediately and any associated data deleted, except where retention is required for legal purposes related to the underage access incident.

If you believe a minor has accessed or registered on 99sb, please contact support immediately so the account can be reviewed and closed promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data handling practices. When we make material changes, we will notify registered users via the email address on their account at least fourteen days before the updated policy takes effect.

The date at the top of this page always shows when the policy was last updated. Continued use of 99sb after an updated policy takes effect constitutes your acceptance of the changes. If you disagree with any changes, you should close your account before they come into force.

We encourage you to review this page periodically so you are always aware of the current privacy practices.

13. Contact and Privacy Queries

If you have a question about this Privacy Policy, want to exercise any of your data rights, or need to report a potential data concern, please get in touch with us. The fastest way is via live chat in the 99sb app or on the website — available twenty-four hours a day, seven days a week.

For written queries, you can reach our support team at the email address shown in the footer of this page. We aim to respond to all privacy-related requests within seventy-two hours and to resolve them fully within thirty days.